Honesty... Integrity... Customer Service
24/7-365 Technical Support Department
24/7/365 Technical Support: 1-800-683-2289
Technical Support during business hours: 1-866-210-7871
National Payment Corporation provides customer service for each and every one of our merchants Ė 24 hours a day, 365 days a year through a dedicated phone line, 1-800-683-2289. Our Customer Service office stands head over shoulders apart from our competition. We have staffed enough Support Specialists to handle the call volume received on a day to day basis. When a call is made to our Customer Service department, the wait time experienced will be much shorter than industry averages. Our Customer Service team averages a hold time of less than 60 seconds for merchants calling in allowing them to get back to their business quickly. Our staff completes a rigorous training course focusing on software applications and download troubleshooting for each terminal and application we support. The faster we can resolve your situation, the quicker you can return to your customer and begin making sales again.
At National Payment Corporation, good service is not good enough. To ensure that our merchants and their customers receive exceptional service, our Quality Assurance Team continually monitors the performance of our Technical Service support staff. Measuring production results through statistical analysis, we ensure that merchants are receiving the most responsive service available. Additionally, our QA team monitors phone calls and measures the results of each service employee, comparing their performance to the quality assurance standards set for our entire company. These standards are established because of our commitment to world-class service and the habit of excellence. We also maintain a non-terminal based customer service support staff specializing in software applications.
Unlike most providers, we will always answer our 1-800-455-4577 number during business hours. We do not believe in an automated directory that often ends up in a voicemail. When you need to talk with someone, National Payment Corporation will be available to you. Donít believe us? Test us, 1-800-455-4577!